Shipping & Refund Policies

Shipping Policy:

  1. Processing Time:
    Orders are typically processed and shipped within 7 business days of placing the order. Please note that this processing time does not include weekends or holidays.
  2. Shipping Methods:
    We offer standard shipping to [domestic/international] destinations. Shipping costs and estimated delivery times will be calculated during checkout.
  3. Order Tracking:
    Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
  4. Shipping Delays:
    While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays might occasionally cause shipping delays. We appreciate your understanding in such situations.
  5. Shipping Address:
    Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.

Return and Exchange Policy:

Your satisfaction is our top priority at Hacienda Classics. Here's our return and exchange policy:

  1. All Sales Final:
    All sales are final unless there is an issue related to manufacturer error. We do not offer refunds or exchanges for sizing issues, change of mind, or any other reasons apart from manufacturer error.
  2. Manufacturer Error:
    If you receive an item with a manufacturer defect or incorrect item, please contact us at [customer support email] within [number of days, e.g., 7 days] of receiving your order. We will provide instructions for returning the item for inspection.
  3. Return Procedure:
    To initiate a return due to manufacturer error, please follow these steps:
  4. Refunds/Exchanges:
    Upon confirming the manufacturer error, we will offer you the choice of a replacement item (if available) or a refund to your original payment method.
  5. Return Shipping:
    In cases of manufacturer error, we will cover the cost of return shipping. We will provide you with a prepaid shipping label.